Subscriber Customer Service
The success of your subscription publication depends on prompt and courteous journal customer service. Gain confidence that your subscribers enjoy exceptional treatment from our friendly, knowledgeable professionals who take the time to get to know you and your subscribers.
- Efficient inbound and outbound call center support
- Prompt response to subscriber email, letter, and fax inquiries
- Management of billing and invoice requests
Subscriber distribution support
- Fill requests for samples, replacements, back issues, cancellations, and refunds
- Journal claims processing management
- Inventory storage, journal pick/pack and distribution options
- Online activation letter distribution
- IP address and end-user information collection
- Administrative integration with your online content provider
Your ppf account services team builds a relationship with you and your journal’s subscribers. They’ll get to know your publication(s), treat your customers as their own, and be available to respond in any situation. ppf professionals care about their clients and enjoy long relationships with them — which is how we’ve become a global leader in journal subscription fulfillment management. Years of industry experience, continuing education, and a turnover rate much lower than the industry average help ppf professionals supply consistently superior journal customer service.
Other ppf Services
Let ppf be your “back office” so you and your staff can focus on editorial content. ppf can handle all aspects of your journal subscription fulfillment.
As you know, it is easier to retain a subscriber than it is to bring back one who has lapsed. Your ppf Account Manager and renewal team will work with you to design a custom renewal plan for you.
ppf’s expanded marketing services are designed to engage the best candidates with your content, delivering finely honed messaging in creative and compelling ways. From direct mail and email to social media and web design, ppf can strengthen your bond with existing subscribers and help you build relationships with new ones.