Contact Us

Corporate Information:

General Mail:

Deliveries:

Phone: 205-991-1198 PO BOX 1943 PPF / Warehouse
Fax: 205-995-1588 Birmingham, AL 35201 5724 Highway 280 East
Birmingham, AL 35242

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ppf Leadership

Brian Carnahan

Brian Carnahan

VP, Sales and Business Operations
Brian Carnahan joined EBSCO in January 2015 as Vice President of Marketing for its Consumer Subscription Services division. He has over 30 years experience in publishing with an emphasis on general management, book publishing, consumer and direct marketing. Prior to coming to EBSCO, Brian had a publishing consulting practice whose clients included Hearst Magazines, Bonnier US, Readers Digest, Time Inc., and National Geographic. Before that Brian was VP/Publisher of Oxmoor House, the book publishing division of Southern Progress Corporation (part of Time Inc.) and held various marketing and leadership positions at Rodale Inc.

Susie Sims

Susie Sims

Operations Manager
Susie has been with EBSCO for over 30 years, in various operational management capacities, and for the last two decades has overseen operations for one of EBSCO’s largest businesses operating in the consumer magazine sales market. Quality internal operations, including prompt and reliable order processing as well as need resolution focused customer service are always primary goals for businesses within the EBSCO family, which is in direct alignment with Susie’s value position and personal focus.

Meg Waites

Meg Waites

Director of Sales and Marketing
Meg began her career at EBSCO more than 20 years ago, as an Account Manager for PPF. She has since worked in a variety of positions throughout EBSCO, returning to PPF in 2007, and moving into the role of Director of Sales & Marketing in 2015. Her broad-based experience within the industry serves publisher partners well in tying together the various components of a successful service bureau.

Heather Bean

Heather Bean

Director of Client Services
Heather has worked in PPF for more than 22 years, first as an Account Manager, and now as Director of Client Services. She has a wealth of experience providing robust subscription management solutions to a variety of publisher partners. From guiding publishers through the discovery and implementation process, to serving as a primary contact for fulfillment services, Heather ensures our partners are given the attention they need.

Mike Powers

Mike Powers

Operations Manager
Mike has over 22 years of operations management experience within EBSCO. He joined PPF in 2014 to provide responsive service solutions through effective management of order processing, customer service, and warehousing.

Frank Mapes

Frank Mapes

Client Relations Consultant
Frank has more than 33 years of experience in the information industry and has held several leadership positions at EBSCO. Frank served as Vice President of Publisher Operations for more than two decades where he was responsible for overseeing high-level publisher relationships and extensive operational functions between EBSCO regional offices worldwide and publishers around the globe. In 2013, Frank assumed the role of Vice President of Publisher Relations where he manages strategic relationships with key publishers for the Subscription Services Division.

Meet the ppf Team

Don McClain

Don McClain
Head of Business Development
p: (571) 246-0406
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Aryan Billano

Aryan Billano
Project Manager
p: (205) 981-4612
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Reggie Giles

Reggie Giles
Developer
p: (205) 980-2716
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Janet Gooden

Janet Gooden
Quality Control/Warehousing
p: (205) 980-2704
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Lindsey Self

Lindsey Self
Marketing Specialist
p: (205) 980-2719
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Nick Lee

Nick Lee
Marketing Specialist
p: (205) 980-2723
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Mariana Piazza

Mariana Piazza
Marketing Account Specialist
p: (205) 980-2722
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Melissa Peterson

Melissa Peterson
Circulation Modeling Specialist
p: (205) 980-2718
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Rochelle Woods

Rochelle Woods
Publisher Account Specialist
p: (205) 980-2712
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Sheri Thompson

Sheri Thompson
Publisher Account Specialist
p: (205) 995-1622
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Ted Hannah

Ted Hannah
Assistant Publisher Account Specialist
p: (205) 980-3892
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Carolyn Carpenter

Carolyn Carpenter
Order Processing Team Lead
p: (205) 980-3778
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Shonta Crumpton

Shonta Crumpton
Subscription Order Specialist
p: (205) 980-2707
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Leigh Blankenship

Leigh Blankenship
Subscriber Customer Service Representative
p: (205) 980-2750
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Sabrina Walker

Sabrina Walker
Subscription Order Specialist
p: (205) 980-3912
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Josh Johnston

Josh Johnston
Subscriber Customer Service Representative
p: (205) 981-4603
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Kathleen Kurtts

Kathleen Kurtts
Subscription Order Specialist
p: (205) 981-4602
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Wendy Struzik

Wendy Struzik
Subscriber Customer Service Representative
p: (205) 980-2762
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Misty Williams

Misty Williams
Subscription Order Specialist
p: (205) 980-2753
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Renee Brewer

Renee Brewer
Subscriber Customer Service Representative
p: (205) 980-3761
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Tiaushja Jackson

Tiaushja Jackson
Subscriber Customer Service Representative
p: (205) 980-3709
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Tim Wilkerson

Tim Wilkerson
Subscriber Customer Service Representative
p: (205) 980-1475
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Shana Colburn

Shana Colburn
Subscriber Customer Service Representative
p: (205) 980-2748
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